A C R Heating Services
Heating Engineers
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01926 856010
Unit 8 Queenspark, Queensway, Royal Leamington Spa, Leamington Spa CV31 3LH, UK
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Area Served:Within 4 miles (6.4km) of Unit 8 Queenspark, Queensway, Royal Leamington Spa, Leamington Spa CV31 3LH, UKGet more exposure
Boiler Servicing, Repair Installation Kenilworth, Warwickshire
At ACR Heating Solutions we are experts in boiler services and operate throughout the Warwickshire area delivering help to both commercial and domestic customers. Our range of services includes repairs, installation and servicing so you can count on us to assist no matter what the problem. We have worked with every type of boiler and oil fired range from some of the biggest names in the industry including Aga, Rayburn and Heritage.
Our staff has built up a range of experience over the years which means they are on hand to answer any questions that you may have and can advise you on the best practices to ensure that your boiler remains safe. We also advise on what type of boiler you’re domestic or commercial property needs and install it for you as well.
Oil Boilers throughout Warwick and Surrounding Areas
We are also able to service and install oil boilers in Warwick and the surrounding areas. Just give us a call and we can arrange a date to come and make sure your boiler is working fine. If your oil boiler does break down then you can also give us a call and we’ll come and carry out any repairs and maintenance.
These services are available to both domestic and commercial customers across the Warwick and surrounding area. For more information on our services or to enquire about getting a free no obligation quote, give us a call on 01926 856 010.
Google Rating: 3.5 out of 5 stars (8 total ratings)
James Powell1 StarTerrible customer service, poor communication and rude.
Having used ACR for several years to service our boiler, we called them out to do a repair when it packed in. Phoned them on the Monday, job was booked in for the Thursday at 1pm. Took the day off work and waited… and waited. Long story short, it was a no-show. No communication aside from me phoning their office mid afternoon to be told he was running behind but would definitely be coming.
Finally got a text from the engineer around 7pm to say he wouldn’t be coming and I needed to contact the office the next morning to schedule another appointment. When I asked to be prioritised for the following day (we’d already been without heating for 5 days) I was told they were, not surprisingly, fully booked. I replied suggesting that as they’d kept me waiting all afternoon and failed to show perhaps they could look at their diary and bump one of their other non-urgent appointments on.
I got a reply from the engineer later on saying that he couldn’t get to everyone when it suited them and he wouldn’t tolerate being told what to do and when. He ended by suggesting we look for another heating engineer.
Actually that turned out to be great advice and we contacted a proper company who sent out an engineer within 24 hours and the problem was fixed quickly and efficiently.
My complaint isn’t that ACR failed to show up (I appreciate that the engineer obviously had a nightmare of a day) it’s that there was no communication to tell me he wasn’t coming and no effort to then try and find a way of resolving a diary issue, other than shoving us to the back of the queue.
The positive outcome from all of this is that it has forced us to find a decent company to look after our boiler who, unlike ACR, are not a one man band. For that I am grateful.Saturday 26th November 2022
Wal H5 StarVery pleased with my new ACR Ashdale multifuel stove. Excellent customer support from ACR. This is my first stove so I had plenty of questions about how to get the best out of the Ashdale. I have phoned them several times to get advice. The ACR technical team have been brilliant. It's really good to be able to speak directly to the manufacturer and to have such welcoming responses. Customer service at it's best. Many thanks.Monday 27th March 2023
Rich Waller5 StarBoiler stopped working Saturday. Phoned ACR on Sunday and left a message. Phone call back 09:45 Monday. Engineer arrived 11:30 Monday and faulty part replaced by 11:45 and 18 year old boiler, tested as back up and working by 12:00. Fantastic service - thank you.Monday 13th March 2023
Dean Meredith5 StarGreat bloke, pleasant to deal with and very professionalTuesday 6th December 2022
pj01ify5 StarNo probs well packed quick delivery , wood burner insert..Monday 17th January 2022
