Amazing Grates

Our Collections are examples of design ranging from 1780 to the present. Through time there have been many different influences affecting fireplaces but they have always been the centre of the home bringing together people with their warmth and light. We draw our range from the best that our chosen manufacturers are producing and here we show just some of those available to us. We bought a multi fuel stove from Amazing Grates and have been really, really happy from beginning to end. Liz Elcombe and her team in the showroom seemed to be able to interpret EXACTLY what we wanted and carry it out to the very last detail. The installation team fitted it very efficiently and nothing was too much trouble. I will recommend Amazing Grates any time and would be delighted to show off their craftsmanship.

Sharon Mullin
5 Star
From start to finish the advice, service and finished product has been excellent. The overall cost of the fire and fitting was very competitive and significantly less than what I expected to pay and yet achieved the same results and quality. Liz provided fabulous advice and Lee who fitted the fireplace did a perfect job. I would thoroughly recommend Amazing Grates.
Tuesday 29th March 2022

Colin McGarvey
5 Star
Very pleased with gas fire and basket from Amazing Grates. Installation and delivery all good. Jonathan was very helpful and easy to deal with. Would definitely recommend.
Wednesday 20th April 2022

Peter Fuchs
1 Star
We bought a fireplace from amazing grates in December 2021 & how I wish we had read the reviews prior to purchase . We , like others who have left comments, suffered very poor service. Emails & phone calls went unanswered & fitting dates were changed . When our LPG stove was finally fitted by the lovely Lee they forgot to tell us that they had no gas fitters certified & able to connect this fire. We were out on our own & it took us some weeks before tracking down someone who could help us . We found ourselves bounced between the mother & daughters who run this business & each blamed the other . Our fire was finally connected just before Christmas & we have never had any communication from amazing grates to find out if we were up & running & satisfied with our fire. This at a cost of £7000 !!! I have no idea how they have survived as their customer service is non existent. Not a good look in the age of social media
Friday 14th January 2022

tony chera
5 Star
‘I saw the fireplace……now I’m a Believer’ Obviously, its natural to be sceptical about making a big purchase for the first time. I recently bought a new property and wanted a centrepiece fireplace for the family room, however have no experience and wouldn’t know where to go. On recommendation from a family member I took a huge leap of faith and visited the ‘Amazing Grates’ showroom. Jonathan and Charlotte took time to listen carefully to my needs and showed me what my options were. I was introduced to Lee and Jonny – the fitters so they could guide me on what the process would look like based on the shape and size of my room. The first words that come to mind are professional, knowledgeable, respectful, fast, efficient and available. I can sincerely say that the customer service is exemplary, communication clear, turnaround time quick, even when I requested advice on paintwork for the fire surround, they went the extra mile and sent me the Farrow & Ball paint code. The result is my family room now has a beautiful fireplace which has presence and makes impact, frequently receiving compliments from family and friends. Just in time for Christmas our house feels like a home. I would highly recommend Amazing Grates if you’re on the market for a quality fireplace with exemplary customer service thrown in. I guarantee like me - you will be a believer.
Saturday 18th December 2021

Nicolas Nicolaou
4 Star
Very helpful and knowledgeable service
Thursday 26th August 2021