Ashbourne - Letting & Estate Agents Portsmouth

Jolyana Dawod
5 Star
From the very beginning the team at Ashbourne were amazing! They quickly got us into view the property we were interested in and by the end of the day the had managed to help us secure a deal for the property. The sales process was extremely smooth thanks to Paul and his team. We will definitely be returning for future purchases as this experience was a very pleasant and reassuring one. I would definitely recommend Ashbourne Estate agents to anyone!
Thursday 21st October 2021

Natalia Cretu
1 Star
The worst letting agency possible. To be avoided. Appalling customer service. We were treated like second class citizens during our long 4-year tenancy. Paid rent on time and kept the house in excellent condition but when it came for the agency to fulfil their part of the bargain there was no concern for us at all. Maintenance calls went unanswered, and it took endless emails, angry phone calls, threats to report to the council and eventually an actual CEILING falling on my husband. This is when we decided enough was and handed in our notice. This is when we knew just how abhorrent their behaviour towards renters really was. They claimed they never received our notice and bound us to pay an extra month of rent! At this point we did not want to fight we just wanted to leave; but they did not stop there. They then informed us that they were withholding our deposit due to the damage left in the house. When we asked for proof of damage, they gave us the usual run around, false promises and fake reassurances. It took me and my husband calling and emailing EVERYDAY and the threat of legal action for a response. Miraculously the damages where not that bad and only required 30% of the deposit. Its been TWO MONTHS and I have JUST received the deposit but still they refuse to produce an itemised list of the damages they claim to have found in the house. Its disheartening to think this is the way the agency is run, I am disgusted by the treatment I received from each and every one who answered my calls and emails, I swear I spoke to every living soul in that agency and every time I was met with another disingenuous person. My advice to the reader, cut your losses do not sign up with them. The whole place is ROTTEN.
Friday 26th November 2021

Richard Charlton
5 Star
Paul was easy to work with and sold my house faster than I expected. He also helped me sort an issue out 9 months after the sale had gone through.
Friday 4th February 2022

Iqbal .Yasin
4 Star
The staff that I have dealt with, particularly Julia Mendes, has been very helpful throughout to answer any queries that I have had.
Wednesday 13th July 2022

Stephen Tolley
1 Star
Awful experience with urban homes who operate out of this estate agents. Sold our flat a few months before moving into a let property, leaving me in a very awkward position as I am a student. Very hard to get hold of by email and their guarantor process is overly complicated. Furthermore, they were meant to cancel my electricity policy as I wasn’t moving into the property anymore. Yet, a few weeks I receive a letter stating my policy had started! I wouldn’t recommend.
Friday 27th August 2021