Costa Coffee

Nabila K
1 Star
Came in this morning at 10am, never again. Asked if they did the tropical mango BUBBLE frappe drink. The white girl with brown hair serving said yes, so I paid. I then watched her make the drink, not adding any bubbles and using the regular straws and then serving it to me. I asked her if she added the bubbles as I didn’t see any nor did she give me the correct straw, to which she said no. I told her I didn’t want the drink if it didn’t have the bubbles and was confused why she didn’t tell me. She said they just didn’t have any left. Completely baffled. You wouldn’t serve a hot chocolate with just milk and no chocolate powder. The fact she tried to serve it to me without telling me she missed out the key ingredient is disgusting. I’m not sure why she thought she could walk over me and I wouldn’t say anything. Anyways I told her I wasn’t having it to which she caught an attitude, definitely need to learn some customer service skills. I asked for a refund where she looked extremely scared and walked off, with no apology! Many thanks to the manager who processed my refund, you’re a gem 💎 (p.s. I’d advise you to remove your inadequate staff)
Sunday 3rd July 2022

Jules Brown
4 Star
Good place by the university, friendly staff and good coffee
Tuesday 15th March 2022

Eza Iqbal
5 Star
Very nice people. Gave me a free drink with my cake :).
Thursday 24th March 2022

Nicole Loftus
5 Star
Clean and welcoming. Friendly staff. Fab coffee and food
Wednesday 16th March 2022

SARPAL PHYSICS
5 Star
I have been teaching Science/Maths for several years and I would like to recommend Connex Education. I have worked with Connex on NTP and the staff are highly professional and caring. Thank you so much !!!
Tuesday 8th June 2021