Enterprise Car & Van Hire - Urmston

Ampex Electricians 24-7
5 Star
Got let down by another company after promising me a van. Rang Enterprise Urmston and got served by a gentleman called Assad. He went out of his way and got a van sorted for me within a hour. Also picked me up to take me to collect the van. 5***** Brillian service
Friday 13th October 2023

Colin Rogerson
1 Star
I recently rented a Luton Van with tail lift to use over the weekend from the Urmston branch which is in Manchester. Unfortunately I caught the side of the van with a surface scratch that took away the paint. Being a private hire I decided not to take the excess waiver and when I returned the van on the Monday was asked to leave a deposit of £1,150.00 which is correct for their terms and conditions. The Branch Manager inspected the scratch and said it would be a couple of hundred pounds which I thought was fair. To cut a long story short the van was returned 14th June and after a lot of chasing the van was to have been repaired by a mobile paint company on the 1st July, which I was told he could not carry out for lack of a ladder. That it was to be sorted the following day. To my shock the next day I was informed the scratch now cost £1000 to repair. Having taken photographs I approached a local garage that are authorised to paint commercial vehicles and was told £300 as it was 'a surface' scratch. I have emailed the Managing Director, Area Manager, Branch Manager and was told there was a lot more damage. I have photographs of the actual damage and this is not a £1000 repair, I have been told the glass fibre had been damaged but it is a surface scratch, I would like your feedback on 'When does a £300 turn into a £1000 repair'
Thursday 15th July 2021

taylor richardson
5 Star
Rented a car from enterprise having issues with a previous company and they were great. Helpful to answer any questions and really friendly. Was able to accommodate collecting my car from my work place so that i didnt have to miss a day off work.
Sunday 23rd October 2022

Rich Hallworth
5 Star
Kerry was extremely helpful and polite for the recent 2 rentals i have had. Zoe made things easy when i had slight issue with one of the vans. The team as a whole are all very friendly and professional- Thanks.
Tuesday 21st June 2022

Dennis Mills
5 Star
I am very pleased to say that enterprise urmston, have been very helpful to me with rental cars. Staff are brilliant, efficient, and caring. I always bring the car back as it was when I picked it up.valeted in and out, and spotless. Xx
Saturday 8th October 2022