Furniture Village Norwich

Paula Strowger
5 Star
We were looked after by Shane Burgess who was very helpful and knowledgeable. We have ordered a new bed and mattress and sofa and chair. Our experience so far has been very positive.
Sunday 4th September 2022

Carol Rose
1 Star
We just paid four thousand pounds for two two seater sofa and they are already sagging and the material has stretched. We have only been using them for TWO WEEKS!!!!! The advice from the Norwich store was to make sure I dress them everyday. I have arthritis in both hands and I'd like to know how you plump up foam!!!!! They sent a so called furniture expert round who pumeled the seat and arm to Plump them up. He took photos before and after. He said he couldn't guarantee they wouldn't get any worse and advised we sat in different seats everyday so they looked the same. Who sits on different seats in their own home. In short furniture village have sold us inferior product not fit for purpose. They didn't tell us any if this would happen when we bought the sofas. We were robbed.
Sunday 19th June 2022

Deborah Matthews
5 Star
We visited The furniture village on Saturday and back again on Sunday to purchase our settee’s. David was very professional and full of knowledge. Very pleased with the service we received.
Monday 25th July 2022

Jane Brooks
5 Star
Well what can we say. Thank you Christopher Brown, you are a true gentleman, a credit to your profession. If there were more lovely people like you in this world it would be a much nicer place to live in. We will definitely be back to see you to finish our home. Stay safe, Jane and Andy Brooks.
Thursday 18th August 2022

Ray Cook
1 Star
Sofa failed after a year. Thought furniture came with a warranty. Emailed Norwich branch with details and photos. Norwich were not interested and totally ignored it. In the end had to get it repaired privately. Don't fall for any promises of warranties!
Monday 5th September 2022