H. Samuel

Margaret Porter
5 Star
Went to buy a bracelet. Plenty of choice, good prices and staff were really helpful.
Saturday 16th April 2022

David Finch
1 Star
I have been shopping with H. Samuel as a loyal customer for over 20 years. My family have spent thousands over the years shopping here for gifts. I went in today to ask about having a Watch strap adjusted. The lady in store told me it would cost £20. I am fully aware this process takes less than 2 minutes, which totals £10 a minute. I personally think this is daylight robbery, so I said no, which the lady just replied "OK, Cya!". I'm not sure what H Samuel were thinking but I can happily say nor me or any of my family will ever shop with them again (The tool to adjust your watch can be bought for around a £5). The market stall 10 seconds around the corner offered to adjust my watch for around £3, which I was happily willing to Pay. I wouldn't mind but I've bought many watches from H. Samuel in the past. I've even spent £150 on a cross and chain for my daughter for Christmas very recently. NEVER AGAIN. Rang number from reply. No resolve, but the nice lady on the phone did apologise on their behalf. In the end I adjusted the watch with a sewing needle, as the market was shut when I took it. Took me around 45 seconds, maybe a minute.
Tuesday 7th June 2022

Penny Wise
5 Star
Really helpful staff and got some very cute earrings as a Christmas gift at a great price
Thursday 13th January 2022

Jarvis Austin
4 Star
Thanks for the good service
Wednesday 16th February 2022

Syd Bailey
5 Star
Very friendly staff and helpfull.
Sunday 18th July 2021