Horton and Garton

Janice O
1 Star
On the 21st of June, I received a call from Horton & Garton confirming two viewings ( Alexandra House and Shepherd Bush) scheduled for the upcoming Saturday at 12pm. They assured me that they would send a confirmation email with all the necessary details. Excited about the potential properties, I rearranged my plans and made arrangements to come to Hammersmith. However, on the day of the viewings, I decided to double-check with the agent to confirm the viewing times and addresses. To my dismay, the agent informed me that no one had signed me in yet. I was taken aback by this news, as I had specifically received a call to confirm the appointments and had rearranged my schedule accordingly. What frustrated me the most was the lack of responsibility and accountability from the agent. Not only did they fail to follow through with their promise of sending a confirmation email, but they also showed no remorse for the inconvenience caused. It was disappointing to realize that no one had taken the initiative to ensure that my appointments were properly scheduled. As a prospective buyer, I expected a higher level of professionalism and organization from the agent. This experience left me feeling disregarded and disrespected. It is essential for agents to understand the impact their actions, or lack thereof, can have on individuals who invest their time and effort in property hunting. In the future, I hope Horton & Garton improves their communication protocols and ensures that all appointments are diligently recorded and confirmed. Professionalism and responsibility should be the cornerstone of any customer-oriented service, and this experience fell short of those expectations.
Saturday 24th June 2023

Libby Knowles
5 Star
My partner and I recently bought our house together from H&G and Michelle was our agent. Michelle is highly professional and pleasant to work with. She is very responsive and always came to the property when we needed her there and went above and beyond to help with issues that inevitably emerged during the transaction. She is extremely organised, communicative, and friendly. Ultimately, we were buying our property during a very unstable time (post mini budget and rapid rate rises) with a lot of market uncertainty; I'm sure that if we didn't have Michelle diligently brokering the deal, it would have fallen over. I'm so very thankful we had her as our agent and we'd definitely work with her again.
Wednesday 28th June 2023

Joseph Kester
5 Star
My partner and I are first time buyers. Julien and the rest of the team at Horton & Garton did a great job on the transaction. They were charming to deal with and were very good at managing communications between us and the seller, even during periods when there was frustration on one side of the deal or the other
Tuesday 20th June 2023

Huang WY
5 Star
We appreciate Shiyane and H&G team for helping us find a flat. Shiyane’s energy, passion, and her communication skills relieved our stress of house finding amid the competitive renting market. My leasing process was further supported by an awesome team that responded to each of my questions with an amazing speed and explained all the detail to us with lots of patience. Great service! Highly recommend!
Sunday 25th June 2023

Nicole Makarova
5 Star
A remarkable real estate agency with flawless service. Their team is effective, amiable, dynamic, and highly skilled. Despite the current challenging renting situation in London, I had a positive experience of renting a flat through Horton and Garton. A special appreciation and thanks to Shiyane Carpenter for her constant availability, friendliness and ensuring a seamless and stress-free transition into my new home :)
Friday 14th April 2023