Josh Shinerock Keller Williams Estate Agents - Beckenham

With a decade-long journey in the residential property market of Surrey, I have had the privilege of working with an independent, family-owned agency. This tenure equipped me with the knowledge to evaluate properties and understand how they can offer both a pathway to financial freedom and a stable, long-term home for clients.My leadership role at a sales office in South London was one of the most fulfilling experiences I've had, propelling us to become the leading office in the entire company. This journey allowed me to hone my skills in human resource management and understand the importance of fostering a productive team environment, key factors in ensuring customer satisfaction.In my business dealings, I firmly believe in the ethos of complete honesty and transparency. While the truth may sometimes be difficult to accept, I hold that being straightforward benefits everyone involved.After a prosperous phase at a senior position in my family business, I'm now enthusiastically embracing the thrilling opportunity of being a business owner. My wife Jay has been my rock, supporting me in every step of this journey.

Should a Propertymark Protected agent go into administration or misuse your rent, deposit or other funds, Propertymark will reimburse you whether you are a landlord or a tenant. This certificate confirms your money is protected by the Propertymark Client Money Protection Scheme and that you can claim back money lost in the event of your letting agent going into administration or misusing your funds.

Payment to Non-UK Bank account £24 inc VAT per payment To have any payment made to a bank outside of the UK.

Annual Statement (income and expenditure report) £99 inc VAT Report for help landlords to support completion their self-assessment returns by clearly detailing all income and expenditure for the tax year in question.

Non-Resident Landlord Quarterly Return £72 inc VAT per Quarter The mandatory report that has to be submitted to HMRC detailing rent received for overseas landlords.

Early Termination - (Tenant’s Request) The tenant shall be liable to the landlord’s reasonable costs in re-letting the property including rent due under the tenancy until the start date of the replacement tenancy.

Change of Sharer - (Tenant’s Request) To cover the costs of taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration and execution of new tenancy agreement capped at £50.00 (per replacement tenant or any reasonable costs incurred if higher)

Variation of Contract - (Tenant’s Request) To cover the costs of taking landlord’s instructions and execution of new capped at £50.00 or reasonable costs if higher.

Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing lost keys or other security device. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys will be charged to the tenant.

Late payment of rent Interest at 3% above the Bank of England Base Rate for late payment of rent from the Due Date until paid. (Not charged until the rent is more than 14 days overdue).

Security Deposit Rent of £50,000 or over per year) - Six weeks’ rent This covers damages or defaults on the part of the tenant during the tenancy refundable at the end of the tenancy.

Security Deposit - Rent under £50,000 per year - Five weeks’ rent This covers damages or defaults on the part of the tenant during the tenancy refundable at the end of the tenancy.

Holding Deposit - One week’s rent - to reserve a property. Note: This will be withheld if the applicant withdraws from the tenancy, fails a Right-to-Rent check, provides materially significant or false or misleading information, or fails to sign their tenancy agreement within 15 calendar days (or other deadline as mutually agreed in writing).

The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted for an independent review.

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

All property agents and professionals carrying out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme and signpost this to their customer.

Last Updated December 2022
We are Keller Williams London Bridge (the “Company”) with registered number 11359485 and registered address Unit 2, 6-8 Cole Street, London SE1 4YH. Our Data Protection Lead can be contacted at email protected.
We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”).

What are your rights?
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

Who is the Data Controller?

What are the Lawful Basis for Processing Personal Data?
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:

About our Processing of Your Data

Personal data, or personal information, means any information about an individual from which that person can be identified.
It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Our use of Cookies
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

What happens if I refuse to give your Company my personal data?
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.

What are your Company’s ‘legitimate interests’?
Legitimate interests are a flexible basis upon which the law permits the processing of an individual’s personal data.
To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via email.

How Long will Your Personal Data be Kept?
Our Company holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.

Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on this site, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Who can you complain to?
In addition to sending us your complaints directly to our email address above, you can send complaints to our supervisory authority. As our Company predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner’s Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/