Lexus Carlisle
Car Dealers
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01228 370608
Parkhouse Rd, Carlisle CA3 0JR, UK
Opening Hours:Monday: 8:00 AM – 6:00 PMTuesday: 8:00 AM – 6:00 PMWednesday: 8:00 AM – 6:00 PMThursday: 8:00 AM – 6:00 PMFriday: 8:00 AM – 6:00 PMSaturday: 9:00 AM – 5:00 PMSunday: Closed
Area Served:Within 4 miles (6.4km) of Parkhouse Rd, Carlisle CA3 0JR, UKGet more exposure
Further expansion for Park’s Motor Group in the Scottish Borders
We have more great news to shout about and are delighted to announce the recent purchase of Borders Automobile Company Ltd. who ran a number of sites across Carlisle, Dumfries and St Boswells. This is a really exciting time as this acquisition allows Park’s to build on our relationships with Hyundai, Skoda and Toyota with additional locations as well as welcome new brands Lexus and Volkswagen Aftersales to the Park’s family.
All of the familiar faces within the dealerships will remain and customers will continue to enjoy the same levels of expertise and service. Over the coming weeks and months, we are looking forward to meeting existing customers as well as new ones, and are confident in our collective ability to grow the business further.
Border majority shareholder Archie Maclean commented, “Once I had made the decision to sell it was important for me to find a buyer that shared my values and ethos. I believe I have found that in Park’s Motor Group and their leadership team have been fantastic to deal with throughout. I was extremely satisfied by their plans for the business, how they believe they can help it grow whilst at the same time looking after our customers and colleagues who have been vital in the growth of the business.”
Park’s Motor Group Chairman Douglas Park said, “We believe Border to be an excellent opportunity and recognise that Archie and his team have created fantastic foundations on which we can build our business in Carlisle, Dumfries and St Boswells. It was a particularly attractive opportunity for us as it allowed us to increase our representation with a number of brands with whom we have had ambition to grow with and also the fantastic addition of Lexus to our portfolio. We would like to express our thanks not only to Archie but to the management teams of Hyundai, Lexus, Skoda and Toyota for making the process go so smoothly.”
Park’s Motor Group is your one stop shop for all of your motoring needs in Carlisle, Dumfries, St Boswells and beyond. If you live in and around our new locations, drop by and say hello. Whether it’s sales, servicing, parts or repair work, we are here for you.
Google Rating: 4.4 out of 5 stars (27 total ratings)
Dave Carter5 StarBryan was very helpful with good advice on our purchaseTuesday 4th January 2022
Willis Harrison1 StarThis company are shamelessly exploiting a vulnerable pensioner by repeatedly finding fault with a car that does next to no milage, is driven carefully everywhere and is properly maintained, yet needs new brake pads Everytime it goes in for a service. Very shady.Sunday 11th July 2021
Jonathan Sherlock5 StarReceived an excellent service from Lexus Carlisle today, car collected and returned, video received of key MOT pointers, staff very professional and polite, very impressed.Friday 8th January 2021
Ilona Meszaros5 StarHad a look at some cars here, we decided to buy a BMW x5. The salesman Derek Fulton was so helpful ,nothing was too much trouble for him. I would definitely recommend this garage to anyone interested in buying a car, ask for Derek and I'm sure you will be as happy as we are.Tuesday 9th July 2019
Gary P1 StarService woes
This is the first time I have felt necessary to write a review on my recent service received from a Lexus Carlisle (October 2020)
My car a 2019 RX450h was booked in for its second service (major), I dropped my vehicle off at Lexus and a Toyota Yaris was provided to me as a courtesy car (the dealer didn’t realise that I had requested a courtesy car so I had to hang around whilst they found a suitable car) other than that the handover went ok.
I picked up my vehicle following the service and was initially concerned with the inconsistent tyre tread wear. This was recorded as follows:
Year 1 at 10,000 miles
Front tyres
NSF 5.10
OSF 5.50
Year 2 at 16,000 miles
Front tyres
NSF 2.50
OSF 4.00
I raised this concern with the service representative and asked why the tyre wear would be so inconsistent across the tyres and what could be the reason for such a huge amount of wear in only 6,000 miles. He was unable to answer my questions and the mechanic had left no notes. I also noticed that the 4 wheel alignment check hadn’t been carried out even though this is part of the 2 year (major) service schedule. I did ask why it hadn’t been carried out but again the representative didn’t know and his solution was for me to take my vehicle to a Kwik Fit garage and for them to carry out a tyre inspection. On a separate complaint the so called “complementary valet” carried out on my vehicle was extremely poor with the interior of the vehicle covered in dirty marks and smelling like a wet dog as if it had been quickly wiped over with a dirty cloth.
After arriving home and going through the paperwork I also noted that the front/rear differential oil hadn’t been changed and the charcoal canister had not been inspected as noted on the service sheet. I emailed the service principle (Dougie) who called me back to explain that the items I noted were actually no longer part of the 2 year (major) service for my model and that Lexus had failed to supply the dealership with the correct paperwork/service sheets. He could not comment on why my tyre wear was so poor other than taking it to a tyre specialist. He apologised about the valet and said it was a known issue with them. I even had to ask why they still continued to use them to valet their vehicles with such standards).
His explanation didn’t really sit right with me so I contacted Lexus customer services for clarification. It turns out that the three items mentioned (diff oil, charcoal canister and 4 wheel alignment check) all should have been carried out as per the service schedule supplied by Lexus. Lexus customer services contacted the dealership who have since collected my car and carried out the missed items (whilst also completing the recent recall service). I am still none the wiser around the tyre wear as the dealership didn’t supply the alignment paperwork.
To say that I am disappointed with the Lexus Carlisle is an understatement. The service principle at best incorrectly understood the service requirements of a Lexus RX450h (model 2019) or lied to me. I will from now on use another Lexus dealership for all future business. What makes it worse is that this was the dealership I bought the vehicle from in the first place....!
(If only there was an option for zero/minus stars)Saturday 19th December 2020
