Papa Johns Pizza

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Sam Birtwistle
1 Star
Had the worst customer experience ever at this branch, we order before and expect a wait as the delivery is hit and miss but despite that the pizza is usually good. On this occasion when our pizza hadnt arrived after over an hour (and being fobbed off telling us it was 5 minutes away on 2 occasions) we were told it had been delivered. It had not, and we were told to "ask head office for a refund and you'll get it in 3-5 days" after accusing us of taking the pizzas. Fortunately the driver walked in so we could hear the conversation and he also told us he had delivered the pizza, I asked what the house looked like and it was obvious he had delivered to a different house on a different estate and admitted it. The manager didn't say sorry and just said to get in touch with head office, we obviously weren't happy with that and were clearly hungry and expecting a pizza so we drove to store to get our order that we had paid for and was promised our order free, again to make up for it. We then go to take advantage of the free order and were told we cant have it because we complained and got a refund. We didn't, as we weren't offered a refund by anyone, Head office had decided to issue a free pizza voucher but our order total was above £50+ and more than "1 free pizza" and we're offered our total order again in store. We didn't get an apology, head office reluctantly (eventually) gave us a refund and the whole thing was handled poorly from start to finish. The manners were poor let alone the customer service, so we've decided we wont be ordering from here again.
Thursday 30th June 2022

Guri Rathor
5 Star
Nice food it was nice experience with papa johns
Friday 15th September 2023

Gabriel Pereira
5 Star
Regularly buy pizza from this store, yes, sometimes they don’t get the delivery times correct, however they always communicate and go above and beyond to rectify their mistake. Tania and store manager have been great at making sure we were satisfied with our late delivery. Great pizza and now very good service!
Saturday 26th February 2022

Max Dobney
3 Star
My partner and I enjoy the vegan pizza range from Papa John's. When they get the order correct, the pizza is great price and great taste. The issue is they don't half the time. After complaining due to incorrect toppings being put on our pizzas, i was told i'd get a refund in 3-5 days. 2 weeks later and no refund has been given. If they had told me the topping i wanted was unavailable then fine, but instead they left my pizza plain. Very risky ordering from this Papa Johns - potentially good pizza, but not always what you actually order.
Thursday 5th November 2020

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1 Star
Waited 2 hours for delivery, rang once after waiting an hour and was told that it will be delivered in 30 minutes - it wasn’t. So I rang again after another hour and asked why they accepted my order 2 hours ago if they were going to take so long and was told “I’ll just cancel your order what do you want me to do.”. I said no, as we had already waited 2 hours. Food finally arrived 2 hours and 10 minutes later, soggy and barely lukewarm, they forgot the sauces that we paid extra for and our drinks. Will not be ordering again and the man I spoke to on the phone needs to learn some manners and go through training again. Delivery driver was polite though.
Thursday 9th December 2021