Serendipity Pets Hotel

Gavin Thomas
5 Star
Lovely place, simple and uncomplicated. Lovely setting and wonderful owners and kennel manager.
Sunday 8th August 2021

Tristan Smith
1 Star
Really unhappy with the whole experience. We took our 11 month old cat to stay for two weeks to cover two holiday destinations. We weren’t blown away by the cage sizes, but we thought they must know what they are doing. 6 days later when back in the area we called to check on him. The owner said our cat had scratched him and as such hadn’t come out of his cage. He then asked us whether we ever kick him!!! We were stunned to be asked such an awful question. We decided to take our beloved cat out of there immediately. Anyone that would ask such a question so casually cannot be trusted to look after our family member. The owners response to this was “good, we’ll be glad to see the back of him”. I called him an ignorant, horrible man and hung up. Felicity who works there was great in contrast. She was professional and helped us collect our cat without bias. Felicity was the one good experience from all of this, and is far better than that awful man deserves. Avoid this place. I would not trust the owner to muster the care needed to water a plant.
Sunday 1st August 2021

Donna Newman
5 Star
Lovely pet hotel
Monday 26th July 2021

philip diment
5 Star
Nice location, considerate and caring staff.
Sunday 23rd February 2020

Sally Duncan
5 Star
We have boarded pets here since we moved to the area 7 years ago. Serendipity is friendly and helpful. They looked after our old boy well and now take care of our two young dogs with kindness when we go away.
Friday 9th December 2016