Shell

Josh Jordan
5 Star
Went around 9pm 08/06/23 amazing staff member (ginger lass) even after going back 3 times in the space of an hour didn’t get frustrated with seeing the same person.👍
Thursday 8th June 2023

Byron Soroka
1 Star
Visited the garage yesterday. The pump I used leaked a black oily substance on the paintwork of my vehicle which I had just had washed; from the pump handle onto my car so I looked for paper towels to find none at any of the normal areas. I requested one from the member of staff behind the till clearly & concisely and return statement made no clear sense whatsoever. She then ignored me in an attempt to serve the customer behind me. I can only assume spoken English was not her first language so then why employ someone who is customer facing who is unable to converse with the general public? In addition, I wanted to use up my change for the fuel I had used. This was just insult to injury. My fuel bill was £10.50. I gave her £25.50 of which £5.50 was in change. I asked for a £10 & a £5 note in return. The transaction took what felt like a lifetime as she could not work out why I had given her more than the fuel bill. If this member of staff cannot carry out her basic responsibilities then either she is incapable of carrying out her role or your training scheme is grossly insufficient! What if there had been an accident, God forbid at the station? Would she of known what to do in the case of an emergency? I very much doubt it?! Give people the adequate training they require, pay your staff the correct (morally) wages, pass on fuel savings immediately & stop chasing margins!!!
Sunday 2nd October 2022

ballance1032
1 Star
I received a letter saying a I owe £46 for some fuel that reversed payment after I left. I found proof on my fuel card statements showing I had paid. I went to the petrol station to explain this to the young girl(who is always very nice) she said her dad was the manager and he would ring me. He never called me and one week later I received another letter and I went again spoke to someone else and was told the same. Then today I receive a letter from the courts saying I made no contact! I am extremely angry and they have lost my weekly £120 a week fuel bill.
Friday 28th October 2022

Anupam Ancha
1 Star
Went to get mentos fruit. Brian (sales assistant) refused to sell due to no change. Worse service I I've ever had!
Tuesday 3rd January 2023

kazzie
1 Star
Worst garage in Harrogate never any petrol no staff don't answer phone closed again tonite lights on no one there no one answering the phone lots of times this has happened not 24 hurs
Saturday 21st May 2022