Sofology Norwich

Kerry Jones
5 Star
After reading a few bad reviews we was very worried about placing our large order of around £7500. We either expected it not to turn up for at least 6-12 months or turn up damaged. Neither happend and our order arrived earlier than expected and is absolutely perfect. We ordered the Laurence 4 Seater Curve/ Double Power Recliner/ Double Power Headrest as well as a matching 3 seater, single arm chair and foot storage stool. All in perfect condition and just as we ordered. The staff in the Norwich shop were brilliant and very helpful upon purchase and the delivery men today were very polite, quick, careful and professional. In all honesty, I'd ignore the bad reviews as this company sells thousands of sofas a day but most people only ever post about bad experiences and don't take the time to post good things, which is why I have taken the time to share my personal experience of this company. It's 5 stars all the way from us.
Friday 22nd April 2022

Ellen Faure
5 Star
Just bought our first sofa with Mel at the norwich store. We absolutely loved the sofa. Mel was really helpful and patient. He made the whole experience really enjoyable. We have visited lots of furniture shops and Sofology has definitely got the best atmosphere and customer service in our experience. Thanks Mel and team!!
Saturday 4th March 2023

Sophie Barker
1 Star
We went into the Norwich staff in August to order our new sofas. The staff were fantastic and didn’t make us feel pressured into buying at all. We placed our order and waited 12 weeks for our sofa to arrive - which was fine. The only issue we’ve had since is that we were sold a sofa care kit which we were told would be delivered with the sofa. We were also told we had to use this to clean the sofa otherwise our insurance would be void. Nearly six weeks post delivery and still no care kit. The drivers told us it would come separately as they had no stock on the van. Customer services then said they had stock and we’d get it within two weeks but nothing arrived. I’ve chased twice on social media but still nothing. We keep being fobbed off and told it’s being looked into. We have young children and animals so we NEED to clean our sofa but we worried about using anything other than care kit. Please can someone help?!
Wednesday 21st December 2022

Alison Sweetman
2 Star
We were greeted at the door by a very pleasant young man who gave us a brief guide to the store and told us to take our time looking around and to let him know when we needed assistance. We were then immediately approached by another older salesman who proceeded to follow us about not giving us any space to make up our own minds. When we asked a simple question about the differences in two types of leather available he didn't have any answers for us. We saw a few sofas we liked and would have been interested in buying but we felt so harassed and uncomfortable we left the store without purchasing.
Monday 28th November 2022

Rebecca Lawrence
5 Star
A great range of sofas. After finding a sofa we liked Lauren was particularly helpful. Both Lauren and us knew we didn't want to buy the sofa there and then but she spent time putting all the items in a basket for us and thinking of various options. when we make up our minds all we have to do is log on at the comfort of our home and place the order which she has put together as well as explaining all the 'add ons' if we want them. Lovely experience, worth going in the store!
Saturday 7th January 2023