Stirling Ackroyd Estate Agents

David Bell
5 Star
I recently sold my Twickenham flat and was very happy with the service provided by Stirling Ackroyd. Morgan provided excellent support throughout, he had an strong understanding of the local area, found me a buyer quickly and communicated well throughout the sale process. Would definitely recommend!
Wednesday 4th May 2022

Eleanor Kempton
5 Star
Rodney & Morgan did a great job in a market that was super difficult to sell 1 bed flats! They kept us informed & feeling positive about the situation! I found other estate agents in the area very pushy aggressive when we were choosing who to sell with, so we chose to go with Stirling Ackroyd as they were the opposite! Would definitely recommend to anyone else selling in the area!
Monday 9th May 2022

Shiereen Khaneja
1 Star
Always dealt with the landlord’s son, who’s perfectly nice. However, I couldn’t have picked a worse estate agent. At no point was I told that the address is quite difficult for any post (except Royal Mail) as it’s on top of shops and there’s a back entrance. There was 3 months to go till the end of tenancy but they started viewings already - this is very early. I get that they want to ensure someone else signs the property before we leave but it’s also 3 months of viewings. The viewings weren’t great either - as mentioned, the address is difficult to find so people would often get lost. David also consistently went over the time he said - my partner and I work full time and sometimes from home. I’m a recruiter, so I booked calls around the given time slots, to accommodate the viewings but David still showed up outside allocated time. I said I’m on a call, but instead of an apology and ‘We’ll come back later’, he pressured to do the viewing. There seems to be no regard for the person who’s actually living in the property. Partner and I decided to move out early and communicated this with the landlord’s son, who said it’s fine. There was a lot of back and forth with David, who clearly hadn’t been speaking to the landlord or the landlord’s son - I know this because I was getting different information from David and the Landlord’s son. The branch manager never responds - requires a phone call for anything (that’s if she’s there and able to take the call). The end of tenancy team isn’t great either - I don’t seem to get a response until I CC the Executive Lettings Director and he pushes them. It’s been almost a month and I still haven’t received my deposit, shortfall, and overpaid rent. However, if something is owed to them, they seem to jump on it very quickly and will have 0 patience. Wouldn’t recommend whatsoever and wouldn’t use in the future. Would give a lower rating if I could.
Tuesday 26th April 2022

Daisy & Dan Thomson & Rourke
4 Star
We've just bought our first property through Stirling Ackroyd, and while the process was very stressful and drawn out, I cannot fault Morgan and Rodney's service. From Morgan initially helping us find the property, which was slightly out of our price filters and being very informative and enthusiastic about the property. They were also very helpful in the offering process. We should've had a simple purchase but had a range of issues with solicitors that in the end Stirling Ackroyd did help us resolve by recommending Taylor Rose who provided great service themselves. The only issue we had with Stirling Ackroyd was from the Sales Progression team and Maxine, who was uncontactable at times, which made the issue with solicitors even harder. She seemed very over-worked with too high of a caseload to sufficiently do her job, meaning Rodney & Morgan had to take over which they did far more efficiently than Maxine was able too - so maybe some more staff in Sales Progression would be helpful! Overall, I would recommend using Stirling Ackroyd as a result of the consistently great service from Rodney & Morgan who went above and beyond to get this sale complete even when things were very stressful.
Friday 12th August 2022

Anne Lahiffe
4 Star
We sold a property through Stirling Ackroyd Twickenham branch. Rodney and Morgan wasted no time in arranging multiple showings and the property was 'sale agreed' in less than 10 days. Unfortunately our buyers found a solicitor/conveyancing company online which was nowhere near our property or where they lived. There was NO chain, the buyers were first time buyers and we were not purchasing another property, very straightforward or so we thought. Our solicitors were in Teddington and did everything possible to move the sale along from our end. Stirling Ackroyd had someone progressing the sale between both solicitors and buyer and seller. Unfortunately HS Legal in Colchester, were impossible to deal with. They would not speak to our solicitors and refused to take calls or respond to emails. When there was no progress after more than 4 months we advised the estate agents we were walking away due to lack of progress by the buyers solicitor. The buyers were still anxious to buy the property. Sterling Ackroyd arranged another solicitor. Unfortunately the person acting for them in the new solicitors, Taylor Rose was a nightmare but Rodney and Morgan in Sterling Ackroyd went above and beyond their remit to ensure the sale got to completion. So, after more than 6 months we Competed on 5th of August. It would never have happened if it were not for the Sterling Ackroyd team in Twickenham. The legal profession were the cause of all our issues NOT the estate agents. Thank you Rodney and Morgan.
Tuesday 9th August 2022