Total Stop Damp

Kate Drinkwater
1 Star
Despite me having a guarantee for the work completed in my house before I purchased the property this company refused to repair parts of the damp proof course they had installed that had clearly failed and broke. Will be reporting to trading standards. Rude and insulting when contacted to address the issues.
Thursday 31st March 2022

Ian Antony
1 Star
I used Mike walkers previous company Cobra damp control. He said it's £700 for the damp proof course and I also stressed I wanted an insurance backed guarantee. He said a verbal quote is free but if you want it in writing its £40 but you get it back if you use me. I didn't want to be committed so I just had a verbal quote. After the work was done I paid £700 and asked where my insurance backed guarantee was, he said I didn't say I'd do it for that price it's an extra £100 for the insurance backed guarantee post a cheque and I'll send it you. A couple of years later I noticed damp on my chimney breast he didn't put rods into the wall there so he charged me an extra £60, but it took many phone calls to get him up he kept saying it's such a small job it's not worth my while doing it. The company changed to total stop damp, so I thought I'd contact the insurance company as behind my wallpaper, my wall was covered in mould. The insurance company said I should have been given a written survey report and plans before he commenced work, but I had nothing in writing so the guarantee was a worthless piece of paper he charged me £100 for. I do not recommend Total stop damp.
Sunday 9th August 2020