TUI Holiday Store

Jackalyne Lonsdale
5 Star
Laura in Carlisle store was extremely helpful and knowledgeable with helping my dad with his accessibility needs on a recent holiday. Despite going through to the Carlisle store trying to access the main phone department she helped us non the less. She was very kind and reassured dad all would be catered for as best she could after recently having a transplant and having cancer. She also emailed details so we could call her if needed or if we had any more questions. One of the most pleasant and easy experience trying to book/sort something I’ve ever had. And dad said he had one of the most easygoing flight he’s ever has! Asset to TUI, thanks again Laura.
Thursday 7th September 2023

Rebecca Pearson
5 Star
Went to the Tui Carlisle branch today and sat down with Sue,who listened to exactly what we were wanting from our holiday, found us the perfect hotel and location. She was friendly, helpful, knew her stuff and has made us really excited for our holiday. Normally book online but so glad I went into the store instead and will be doing this again next time! Thanks!
Tuesday 8th August 2023

Diane Wilkie
5 Star
Carlisle TUI are just so customer focused, professional and a pleasure to deal with I had been recommend by a friend and they didn't disappoint. Sue Page was a warm friendly yet very professional individual and is a credit to the TUI company I booked my holiday with confidence and will definate go in branch again as they are very knowledgeable and offered value for money on my holiday. Thank you for excellent service.
Friday 18th August 2023

Liz
5 Star
We recently booked our holiday to Sorrento with Ellie P in the Carlisle store and received excellent customer service. She was very helpful when we were trying to choose a hotel. The atmosphere in the shop is lovely and friendly. We will definitely be back to book again next year 😃
Wednesday 6th September 2023

Jamie Foster
5 Star
What a delightful and wonderful experience I had whilst visiting. I was seen by Kirsty. She was wonderful and charming. She was very helpful. Knew exactly what she was doing. She definitely made my experience better than expected. I called in not really knowing where I wanted to go. But left with great ideas. She spent some time getting to know what I wanted, and came back with great suggestions. The brochure delivered to my home that was tailored to what I wanted is a great help. I will definitely be back to for future bookings. Thank you.
Tuesday 29th August 2023